Don't ignore it, report it! Details of how to report environmental incidents.
To report an environmental incident please call our
incident hotline on
0800 80 70 60 (Freephone*, 24 hour service). You should not use e-mail to report an incident, as this could delay our response.
*Calls from mobile phones are not free and will be charged at normal network operator's call rates.
Incidents we deal with
You should call us to report incidents such as:
- damage or danger to the natural environment
- pollution to water or land
- poaching or illegal fishing
- fish in distress or dead fish
- watercourse blocked by vehicle or fallen tree causing risk of flooding
- illegal dumping of hazardous waste or large amounts of industrial waste
- incidents at waste sites we regulate such as landfill, transfer station etc.
- Illegal abstraction from watercourses
- unusual drop in riverflow
- collapsed or badly damaged river or canal banks
Incidents we don't deal with
You should
not call us to report:
- gas leaks
- burst water mains
- discolouration, odour or taste of drinking water
- flooding from domestic burst pipe or overflow from highway drains
- fly-tipping of household rubbish or small amounts of commercial waste
- domestic noise nuisance
- odours from domestic or small commercial premises
- burning domestic or garden waste
- domestic infestations
- smoke emissions from vehicles
- road maintenance
- interruptions for electricity or water supplies
- blocked domestic drains and sewers
To report these issues please call your local authority or the appropriate utility company.
